The crew found the house but it was about a quarter of a mile down the lane! What now?
Under normal circumstances when the move is arranged these problems are discussed but our customer was renting and didn`t know the exact property. We quoted based on reasonable access, this was obviously not that. The other point is how does a customer know if the vehicle will fit or not?
There was no point in playing the blame game there was a lorry to unload, and a big one at that!
The first person to arrive at the scene said "you wont get up there with that!" -useful info! The second was a plumber in a van who after being questioned by the crew said he knew someone that may be able to help, someone who does removals and has a small van. He would give him a call and let us know.
We were going to have to trans-ship the load! For this operation to be a success it needed to be just the right van, big enough so there are not too many shuttle runs, but not too big, for obvious reasons!
The crew waited and pondered their dilemma. Shortly after the plumbers call, Matt called and said "this is your knight in shining armour!" Matt`s company (O & H Removals of Chard-Somerset) turned out to be a reputable remover in the area who knew the lane we were in, and said he was on his way. That's what you call a result!
|Perry Street Club-Chard|